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Resolved! Replacement SIM card

Hi,I am having problems with internet signal. I have had several hand me down phones from my wife, the one I’m currently using is an iPhone 12 Pro Max. the SIM card I’m using is years old from previous phones. I can rarely get decent internet use. Ev...

iPhone 15 Pro Max e SIM swap

Hi I have been trying all sorts of ways to swap the e SIM from the old iPhone 13 pro max to the new iPhone 15 pro max that i got for christmas. I am overseas on holiday so not able to just walk into an O2 shop I tried the apple swap but that givers a...

DJP2 by • Level 1: Joiner
  • 1843 Views
  • 4 replies
  • 0 kudos

Resolved! Cannot activate extra

I have just changed contracts and have chosen Amazon prime as my extra. I have received the email to activate my extra but when I click on it to activate it I am taken to the Amazon website with the message "This account isn't eligible for this offer...

FHulson by • Level 1: Joiner
  • 1870 Views
  • 2 replies
  • 0 kudos

NEED PAC CODE OVER MAIL

I have a problem with my O2 SIM and have stopped receiving texts on my phone. I have been to an O2 shop, spoken to several members of the tech support team and customer services, and have been running from pillar to post for the last two weeks, every...

Stuti by • Level 1: Joiner
  • 2735 Views
  • 9 replies
  • 0 kudos

Resolved! No Caller ID on Incoming Calls

Can anyone help please, I've just switched to O2 from Tesco Mobile, and now all incoming calls are showing Unknown or no caller ID.I see multiple people here have the same issue, have called customer service multiple times but keep getting told to ch...

Pravin by • Level 1: Joiner
  • 4013 Views
  • 9 replies
  • 0 kudos

Resolved! Unwanted subscription renewal charges

’m being charged for disney plus bolt on, I never subscribed for it but did have a free trial when I upgraded my phone and it must have auto renewed when it expired. Please cancel this bolt on, I never use it and didn’t request it.

App

App never worked. 

Resolved! New APN Roaming Settings

Early in Dec 2023, I received an email from O2 which said......"It’s time to update the APN (mobile data) settings on your phone. If you don’t do this, you’ll be unable to data roam when you go abroad"I know HOW to change the settings but there is no...

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