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Number not being changed

At the time I signed up for a sim only deal from ID I filled in the form with the PAC number etc. New sim arrived and it’s an o2 number, so I downloaded the app and went through the process again. Still nothing and twice now I’ve visited o2 shops whi...

ESIM - why do I now have two ‘lines’?

I’ve just installed a new esim and I now have two lines and two sims showing my primary ‘line’ shows my mobile number but I can’t use it to make any calls or get mobile data. I can only receive and make calls and get mobile data using the ‘travel’ si...

Resolved! How to delete numbers on my o2 icon

How do I delete numbers on my iPads o2 icon

Not receiving calls or texts but can make calls

Can you fix my network as I can’t receive calls or messages, but can make a call, also I can’t access my apple account because I can’t get the otp number Kind Regards Anthony Calder

Resolved! Phone call history

Hi, wher can I find 1 year old call history?

Wi-Fi calling issue I can hear other people but they can't call me.

Hi. I have a problem with wi-fi calling. When I call out I can hear other people but they can't hear me. I can hear them say that I am cutting out. It's bad to the extent that even the most basic conversation isn't possible. From my end there is quit...

Resolved! Voicemail keeps turning itself back on

Hi,My voicemail keeps turning itself back despite me turning it via the O2 number 1730. (Samsung 20+) Also, I cannot turn off ID /spam caller as it is greyed out. Never had this issue on my previous Samsungs 'phones. Any help would be greatly appreci...

No network

Hi - I started experiencing network issues before Christmas. O2 sent me a new sim which worked for a couple of days and now back to no signal - either searching for a signal or I have an ! at the top. There is always a mast around my home which isn’t...

Re: Unable to receive calls from vodafone

I am having the same issue. O2 customer services seem lost and have checked everything, reset lots of things and sent a new sim even. But still not receiving calls. @O2nath_ci or @gmarkj do you know who can help. I dread to know how many calls I'm mi...

Resolved! Porting numbers but keeping account

I have just got a new phone contract with another provider. I don't want to lose Volt benefits, so need to keep my O2 account going.Wife has her number with EEI have my number with O2My new contract is with ThreeI need to move my wife's EE number to ...

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