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Resolved! Santander OTP not received

Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app. Problem is that Santander OTP is not being received. All other text sending & receiving is fine. I see others have had a similar problem, but can't find a sol...

PAC code woes joining o2

Hi all, similar story to what I’ve seen on other posts here, but added a new line to my o2 account (eSIM) recently and obtained a PAC from my old provider (id mobile) during checkout I input the PAC and got an error (seemed to timeout), upon retrying...

Resolved! data in cyprus

am i able to use my data in Cyprus with no extra cost a i got a text saying i need zone 3 but another O2 user recived one saying he can use their phone like in the uk

My 02 app

I cannot access my O2 app, states that my account is in use but I cannot log in with the username and password I originally had

Text Messages

Two weeks ago, I found I could no longer send or receive text messages. I have been to the Telford O2 store several times. My SIM card has been swapped, the SIM card has been tried in another phone. I have carried out a hard reset of my phone. I am s...

Can not log in to my O2 app

I want to get back my refund on my bank account not by post, because I have changed the address.I can not find any way to log in to My O2 app.

Wireless Call Quality

I am getting very poor call quality on wireless calls. I use an iphone 8 and have excellent broadband 130mbps. I have a Virgin Media hub 3 router.Any ideas why I should get poor call quality - my voice cuts out to the other person and their voice cut...

Resolved! Close account

Hi I'm still being charged a monthly direct debit but no longer use o2,can you help close my account please? bromleyrob**Personal info** (REMOVED) Thanks Robert

I have not had my number ported yet

have had messages that porting would have happened by the 20th February- Nothing yet and this is my professional number so I cannot be without connection

SK17 signal

We have had no mobile signal in this area since the mast was vandalised before Christmas. How do we claim a refund on bill? Mast was fixed just last week.....

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