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Forum Posts

Second phone on account not showing on app

Hi. I am trying to upgrade the second phone on my account number ***********, however this number is not showing on my o2 app [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Jrh0310 by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! Touch screen

Don't no if this goes here I'm having troubles with my touch screen on pixel 7 pro any help much appreciated thank you

Pipstop78 by Level 11: Motivator
  • 700 Views
  • 4 replies
  • 0 kudos

Recycling phone

Hi I have a phone that I want to recycle but the online tool doesnt seem to work. It takes me to the q&a section but no questions are displayed. Can I kindly make my recycle order via tech support? thank youivana

IM01 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! APN settings for data only Pay Monthly SIM

I have a Nighthawk M5 router. I did a factory reset that wiped out all the APN listings for UK carriers. I have a data only SIM monthly contract with O2.Is there a definitive APN setting for this device?Currently I'm using the same setting as on my i...

TonyHrx by Level 1: Joiner
  • 11253 Views
  • 1 replies
  • 0 kudos

Roaming not working in HK

I live in the UK. Before leaving for HK, I tried to enable roaming by texting "TRAVEL" to 23336. When that didn't work, I spoke to someone from O2 support to enable the £6 per day roaming. I got a text message confirmation that this has been successf...

Bars not lifted after 24 hours

My phone was stolen so called O2 (from friends device) and they placed bars on sim and handset. Got new phone and new SIM but with old number. Got sim activated in o2 store. They told me to ring o2 to get bars lifted. When I called O2 they said the p...

Resolved! Text apparently from O2

Recieved this text Can anyone confirm it’s from O2? If so, what does it mean? Thanks

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General5 by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Getting reconnected after O2 disconnected account without my consent

I have rung the O2 UK helpline several times regarding this issue. Each time (after several long waits on hold) I am told it has been escalated as a priority and someone will ring me back. Nobody rings me back. What are my options now? I assume try t...

Jon_SE22 by Level 1: Joiner
  • 924 Views
  • 3 replies
  • 0 kudos