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Forum Posts

Resolved! New phone

I got a new phone and can not make any calls

Rob64 by Level 1: Joiner
  • 345 Views
  • 2 replies
  • 0 kudos

Transferring existing o2 number to new o2 account

I have got a o2 sim from Virgin media via volt and wanted to change the number to my existing pay monthly which is out of contract, i have made numerous call to o2 and just get the same reply about a back end issue, this has been going on for 2 weeks...

mrsiep by Level 1: Joiner
  • 467 Views
  • 2 replies
  • 0 kudos

Issues with Netgear nighthawk m6

I purchased a M6 nighthawk in December and I’m trying to login to Netgear server app to allow data roaming. The admin password on the sticker behind battery seems incorrect, how do I change it or is there another way to allow roaming?

AJM68 by Level 1: Joiner
  • 813 Views
  • 5 replies
  • 0 kudos

Resolved! "Something went wrong" on step 3 of 5 of checkout process

Hi, I'm trying to upgrade my device to a newer model and keep getting a "something went wrong" error on step 3 of 5 of the checkout process. This has been happening for a few hours now and I need to complete the order before April 1st. I have tried f...

watt by Level 1: Joiner
  • 586 Views
  • 1 replies
  • 0 kudos

Sim on current phone disabled after doing upgrade

I've just been hung up on by the O2 phone help service because apparently the phone lines are busy and will take beyond 8pm to get to me - nice. My problem? Yesterday I chose to upgrade both my tariff and phone. Phone is not arriving until tuesday - ...

Craigeth by Level 1: Joiner
  • 874 Views
  • 2 replies
  • 0 kudos

No signal

I have switched SIM cards and now neither phone has phone signal not acceptable sort it out it’s been 5 hours and lots of stress I have been with o2 for 20 years but will leave if this is not sorted out I can’t speak to a person

Lucy42 by Level 1: Joiner
  • 341 Views
  • 2 replies
  • 0 kudos

Lost number

I bought a o2 sim card on 28/3/24 & moved from Tesco. I sent a PAC code on 28th to keep my old number. As it was Friday, I left it until Tues to call as the number did not work. I have had to call 4 times this past week, each time they said it would ...

Anita2298 by Level 1: Joiner
  • 575 Views
  • 3 replies
  • 0 kudos

Unblock my phone number on a new device

Hi there, I blocked my phone number because my phone got stolen. Can you help to now unblock my phone number and I can use another device with the same number please?

Ayesha01 by Level 1: Joiner
  • 455 Views
  • 2 replies
  • 0 kudos

Resolved! 5G

I have an O2 pay monthly contract from Nov 22 - plus an Iphone 13. I can't 5G see in settings on my phoneDoers this mean my Sim doesn't have 5G?

JoyH by Level 1: Joiner
  • 532 Views
  • 2 replies
  • 0 kudos