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My top-up has gone 12 days before my allowance runs out

I have recently been running into a strange problem within the last 2 months, I have kept getting these texts 12 days before I am supposed to run out by O2_ saying:To continue using data in Europe this month it's £2 p/ day for 100MB and will deduct f...

Resolved! Over 18 material

So how come I can't access over 18 material?. Checked and parental is unlocked.

Resolved! Credit agreement with virgin mobile

Can’t find relevant information for remaining credit agreement for phones? want to know when contract runs out?

Resolved! Direct Debit account details change

I would like to change my direct debit account details. How to do?, help me out if this

Resolved! Early termination fine

Hello, I lost my phone recently and had to buy a new one. I want to end my contract and switch my phone number over to my new phone but it’s saying I have to pay £98 early termination fee. What is this fee for? As far as I’m aware I am just on a mont...

Resolved! I cannot get into my O2 account.

I cannot get onto the O2 app, it tells me the I'm not an O2 customer!

Resolved! EMI11 number

I've just purchased a new Samsung S24 Ultra and I need the EMI11 number to claim my free watch. What electronic document will I find it on please

Resolved! Error 14

Hi all, Stupidly deleted my data plan from my Apple Watch when I carried out a reset last week. Searched the web for fixes, saw and tried a brand new (same number sim) in my iPhone but still the error persists. Spoke to CS but no help whatsoever. Any...

Resolved! Lost/stolen bar removed

Hi, I lost my phone friday night so I called O2 customer service to place a stolen/removed bar. I found my found Saturday night and have called O2 customer service to remove the stolen/removed bar this morning. I did receive an email saying that "we'...

Resolved! Roaming charges

hi there. im about to travel to Thailand for work for 6 weeks. What’s the best / cheapest way to use my phone over there without incurring huge bill please.

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