Get tech support for your O2 issues

Esim

Hi, I recently ordered a new phone and ordered an eSIM, since the phone has come I can’t get access to an eSIM on my new one and my old one isn’t working anymore. I am unable to get online onto my o2 account as I need a text message from my phone to ...

Resolved! ESIM is not activating

Hi, my eSIM has not activated, therefore I can not receive the code via text in order to activate it

Can't log in to my o2 app as sim not working

Hi, is there any other way to get in to my O2 app.I was having connectivity issue when outside of wifi, I range O2 for help and was told I needed to upgrade to eSim. I agreed. By the end of the call I got an email to say the order was going through, ...

Resolved! Extras cancellation

I have cancelled my extra, but I don't get a confirmation that it actually worked. How do I know that it will be cancelled?

Resolved! esim

Hiive received my new upgrade phone - iPhone 15unfortunately the information to set up my eSIM wasn’t sent and now I can’t log into my account because my sim has become inactive so there’s nothing I can do to actually download the eSIM and get set up

Problems with sim card or account

Hi, For some reason I started to have a problem with calls, sms and mobile Internet. I cannot make any calls, receive any sms or use Internet. Only wi-fi works for me.Could you advise the reason?