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Delivery yet to arrive

Just came here to look for how best to get in touch - the scheduled delivery date for my new phone was today, but checking the website, the order still says processing. Weirdly I can see it has been manually updated by the O2 team.

International roaming

I am currently roaming and recently was in Bangladesh where I was able to send and receive SMS but I have now moved to Indonesia and I am not able to receive SMS

Signal issuesp

Been with the network 4 weeks and already unhappy with the lack of signal I have in the area I work in, no data, no service. What can I do?

New contract

Hi, a new contract was due to go live on the 20th (switching from EE). I have had not network since then. Is there something I need to do to activate my eSIM?

Deposit

Hello I tried to make a monthly payment but i payed a deposit will I get it back?

iphone

*********** i have not be able to use my since you phone me and said i was get a discount for over 3 weeks i cant phone or text anyone with out an iphonei just need you to fix it please dont send me another it dosent work i says something was wrong [...

4G availability

I have lost access to my 4G.

Resolved! Swapping eSIM to a new device

Managed to snag a good deal on a S24+ direct from Samsung. I have also just switched to an eSIM on a new contract with O2 (replacing the physical SIM card and contract I had with O2). How would I go about swapping the eSIM from this current device to...

Data issue

I changed my tariff today for a data package & I'm not getting any data connection. Can you help?

Can't connect to work VPN when using Personal Hotspot on mobile.

When my home internet is not working I connect to my personal hotspot and connect to my work VPN. I have been able to do this when I was with Vodafone and Smarty, I recently moved to O2 and tested it yesterday and retested today but my 02 phone perso...

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