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Forum Posts

Refund

Im trying to purchase an Iphone 15 pro max. I got to the stage of setting up the direct debit, and it took out the £30. Now, it's asking for another £30 as a reservation. You took out the £30 already, I need that back so I can actually place the orde...

html5 by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Resolved! Ongoing Failed Number Migration

I recently (end of May) moved from a business account (at end of contract) to a personal one. I've been trying to get my number migrated over. I've been on the phone to do the process twice and neither time has worked. The last time o2 told me I'd re...

Jen230 by Level 1: Joiner
  • 1533 Views
  • 13 replies
  • 0 kudos

Moved location

I’ve recently moved to dubai and purchased a sim here. Does this mean I can end my phone contract here?

RebeccaB1 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

My Mobile

My mobile has stopped working during a conversation with customer care who were supposed to be cancelling a bolt on.Not able to make or receive calls or messages,advise please

JJ70 by Level 1: Joiner
  • 308 Views
  • 2 replies
  • 0 kudos

Unable to pass direct debit screenn

Hi, I have been trying to preorder the new ipad, online and via phone, as soon as I get to the direct debit screen the account is validated, I select continue and this error pops up every time, even on the phone they were getting the error 

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Jay27 by Level 1: Joiner
  • 648 Views
  • 6 replies
  • 0 kudos

Can't log on to my O2 account?

Have recently tried to log on to my O2 account but have been unsuccessful!When logging in with correct email & password details, an extra layer of security pops up and a message & code should be sent to my mobile number BUT it never arrives? Please a...

Kerry24 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Can't make calls

I can't make any calls on a brand new iphone 15 pro. I can send and receive text messages, but can't make calls, which means I can't call O2. I can call my wife, but she is down as an emergency contact.

Hubbtone by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Rolling plan

My usually monthly rolling plan officially ran out of data before my end of month renewal i purchased a new monthly rolling plan with more data however it won’t let me start it until my other one has finished is possible for me to start it before the...

Tj0610 by Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos