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eSIM and Apple upgrade program

Hi, I currently have an eSIM in my iPhone 15. When the new iPhone rolls around next month, I will upgrade through Apples program which involves wiping your old phone and handing it over to receive the new one. How will this work with my eSIM? Just wo...

unstable or missing data signal in Italy.

I've been in Italy for a few days now, and the connection is very unstable and often completely missing. This prevents me from using whatsapp or reading emails when I'm out of the house, why does this problem occur? Is it possible to solve it?

Missed delivery

I was hoping to have received an estimated time slot window for my delivery of new device however I never received one. This meant I missed my delivery, tracking now says exception recipient wasn’t available processing for next delivery? Should a not...

borceaantonio35Personal info

Hello, good evening, you are sending me a bill and the card has not arrived at my house.

Can't ring EE numbers

I can't ring a EE number/s, it went through stage I could ring them via 141 , then it stopped completely! They have checked;not blocked by mistake etc. It absolutely ridiculous! Someone please help

Needing to change my password

Hi I’m having some trouble trying to change my password. Firstly I’m trying to go from pay as you go to monthly. But in order for me to do this I need to login but I’ve forgotten my password. So I’ve followed the prompt to change the password but I’m...

Abandoned call alert

Hi, I'm trying to set up abandoned call alert on my phone. Voicemail is switched on, as is my pin. But whenever I try and do *, 4, 5 I just get told that's the wrong pin and set another one. The pin is definitely right. I need to get it sorted asap r...

Credit note

I’ve had a text to say i’ve received a credit note but for the life of me, i cannot see it on my account. It’s a genuine text and genuine link. Any ideas please?

SIM card not working

I’ve installed my new sim after porting over from re. I’m now unable to make or receive calls

Ongoing Call Issues

Dear All,I've been a loyal O2 customer since 2007 and have generally been satisfied with the service. However, over the past few months, I've encountered a frustrating issue that I hope someone can help me with.Lately, I've noticed that my calls some...

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