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Forum Posts

Resolved! Visual voicemail

I changed my Sim only contract a week ago and I now cannot get visual voicemail. Are O2 not supporting it now. I prefer Visual to having to phone 901. Can you tell me how to change please

Jackie51 by Level 1: Joiner
  • 752 Views
  • 1 replies
  • 0 kudos

Missing text messages

Switched phone on this morning and all past text messages have disappeared even though my settings state keep forever. How do I get them back.

Angie06 by Level 1: Joiner
  • 633 Views
  • 2 replies
  • 0 kudos

Resolved! Biometrics

hi, Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in. In settings there's no biometric option available anymore ?!

Tally_D by Level 1: Joiner
  • 1308 Views
  • 4 replies
  • 0 kudos

Error 04 code

I’m still having the same issue, connecting my Apple watch to my iPhone, have rung Apple again today and they have repeated that the issue lies with 02 and not them, they have said 02 need to supply a new SIM card, however 02 have refused to do this,...

Sara1820 by Level 1: Joiner
  • 1997 Views
  • 7 replies
  • 0 kudos

Lost photos

Hi I recently dropped my phone and the screen went blank. It still beeps when messages are coming through. My question is can I still get my photos and videos off the phone. I cant transfer to new phone as I can't see screen to give permission. Is th...

Shaz3 by Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

samsung a70 black screen of death

I got a samsung a70 in january. Today, whilst listening to music, the screen went bright white, and wouldnt respond. i turned it off, to reboot it, as lately it has been freezing sometimes, even thou i have updated it. Now it wont turn on at all. ive...

My Wi-Fi stopped working abruptly with Company VPN

I've been working from home (WFH) for two months with no IT connection issues. I'm using a Company laptop with Company Cisco AnyConnect Secure Mobility Client VPN and my O2 wi-fi via a plug-in dongle (house reno ongoing so no phone line). At 17:00 on...

Linners by Level 1: Joiner
  • 942 Views
  • 3 replies
  • 0 kudos

Upgrading via third party

Hi,I am trying to find out if I can upgrade via third party website such as (mobilephonedirect) if I'm O2 app it shows that I am eligible for upgrade? I have spoken with different chat gurus and they've given me different answers. Such as one says th...

Asim88 by Level 1: Joiner
  • 2687 Views
  • 6 replies
  • 0 kudos

Can't receive texts after porting.

Hello.I recently left three due to awful problems. It seems only to be faced with issues at 02.I gave my pac code early morning yesterday.Told me to wait until today. Everything seems to have gone ok. But I can't receive texts from three numbers, I c...

Jord1234 by Level 1: Joiner
  • 2078 Views
  • 8 replies
  • 0 kudos