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Forum Posts

Cannot be heard when making calls

I've increasingly had issues when making voice calls where it is now at the point that every call i make i cannot be heard on. I can hear the other person and to start with they can hear me but within 1 minute the call drops out and they cannot hear ...

Lennoni by Level 1: Joiner
  • 642 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to update my account

Hi, I had an 02 number for my son which I no longer have. However I have ported my number from EE to 02. Now when I try to log into my 02 to update it with my new details it sends a code to the old number. I now need to access my new account via the ...

pjmurf by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Resolved! Recent order not dispatched

Hi, I ordered 2 Huawei Y6 2019 phones on the 5th December, 2 colours of the same phone, and both in stock at time of order. The confirmation even said it would be delivered by 7th December. Payment is also been took out of my bank.There have been no ...

LMC91 by Level 1: Joiner
  • 694 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of usage

Hi there, Please advise me how I can obtain proof of usage for an insurance claim.

SabC by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Not getting texts from PayPal

Hi there, I'm not receiving texts from PayPal any more that are essential. Is it possible that O2 have accidentally started to block them on my account? How do I find out if this has happened? Many thanks

jjj by Level 1: Joiner
  • 1095 Views
  • 2 replies
  • 0 kudos

Resolved! Connecting to O2 network and Unlocking Sim Cards

I just migrated from pay as you go to contract. Suddenly my phone stopped connecting to the network (it connected perfectly as pay as you go). Thought it was a sim problem and tried to lock and unlock my sim card. Now I am told the sim card is disabl...

AMEODE by Level 1: Joiner
  • 1687 Views
  • 5 replies
  • 0 kudos

Galaxy Watch 3 wont connect to phone network

Hi Guys, I've tyried everything, resets, reload the Sim etc etc and I still cannot get my Galaxy watch 3 to connect over the LTE network. My phone is a Galaxy note 9 and there were no problems scanning the eSim and applying it to the watch. Any help ...

StarGazer by Level 1: Joiner
  • 1568 Views
  • 3 replies
  • 0 kudos

Resolved! Recent Calls

Can anyone tell me how I can see my recent calls. There is a gap between the last recent call on my phone and the last call on the latest bill. The recent calls on my phone dont go back to my latest bill. Thank you

ClareTops by Level 1: Joiner
  • 2503 Views
  • 7 replies
  • 0 kudos