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Calls always go to Voicemail

I have a Galaxy S8. When at home I have no signal so have set up Wi-Fi calling with preference set as Wi-Fi calls. Despite this incoming calls go to VM. Yesterday I reset Network and Settings and calls were OK but today they have reverted again to VM...

Resolved! wifi calling moto 5g plus

Hi I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required. Is there...

Resolved! Huawei E5573b Mobile Wifi

After recieving the unlock code i followed the instructions to unlock the device from O2. The device connects now with a different Sim but does not allow Internet access. The Sim works correctly in another Router but not the Huawei.

Resolved! Apple Watch gifting

HiI have bought an Apple Watch through o2 for my daughter as a gift she has an iPhone but not with 02 the watch is linked to my number . My question is can she still use the Apple Watch on her phone

HELP!! need to swap sim and sign into apple id

I recently damaged my phone screen and can no longer use my phone. So i have charged up my old phone so i can use messenger and whatsapp in order to message my relatives and friends until i can manage to swap sim. I am currently failing to do either ...

Need a fixed Mac address on mobile data

Good evening, I use an application for work to access sensitive data that I need to access through my phone. Part of the security is a Mac address check. It's fine on WiFi as I've set the Mac address to be fixed as my device Mac address on my galaxy ...

Resolved! 2 Sync data plans

Hi, I seem to have 2 sync data plans on my account, I only have 1 apple watch and so need to cancel one of the sync data plans, can anyone help please?

resend a Text (SMS) to my phone

Hi, I had a text message (SMS) on my phone that I need, I got a new phone, and reset the old phone, therefore lost the message, only recieved it about 5 days ago. Is there anyway, or someone I can contact to get 02 to resend that SMS to my phone??? T...

Not recieving Netflix Verification code

I'm trying to sign up for Netflix but I don't recieve the verification code text message to complete the process. I'm currently abroad but have my sim active and it does receive other text messages.

Samsung Note 10 not charging, displays a triangle with a yellow thermometer

Hello My Samsung note 10 displays a low temperature warning and shows a triangle with a yellow thermometer, when I try to charge , it stays at 1%. I have googled the same answer and comes back saying that its a problem with the circuit board and happ...

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