Possible scam?

[SarahJayne]

Hi, I have just received a phone call saying there was a problem with my sim card following the merger of o2 and virgin. I felt uncomfortable with how this was going so I hung up and decided to contact yourselves this way as I feel better knowing its coming from a legitimate source could you please tell me if this was a scam? Or if I do need to speak to someone about this.

Thanks 

[Enlli]

As a customer only Community all we can say it is one of the scams that is presently doing the rounds.

Phishing, Smishing & Scams. Latest info & advice. 

Guide: How to find help & contact O2 

[madasaf1sh]

@SarahJayne 

this will 100% be a scam do not give them any personal information and report the number to 7726. Also have a look at this guide Phishing, Smishing & Scams. Latest info & advice. 

if they call back, just answer the phone and block the number on your phone

[Bambino]

@SarahJayne You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229