No signal

[Copg]

My 02 signal has been down since Monday 15th April and it is now the 18th - please advise when mast will be repaired! 
a refund would be appropriate after no signal for going on 4 days and it isn’t the first time! 

[Enlli]

Assume you have checked as per these guides

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

If at home use WiFi Calling if you can

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

You are not guaranteed a signal as per the terms and conditions you agreed to on signing up

[MI5]

@Copg 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2