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I want to use my data in Germany

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Omar2
Level 1: Joiner
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on ‎22-05-2022 21:42

on ‎22-05-2022 21:42

Hello there I am currently in Germany as me and my family drove here, is there a way for me to use my internet here? I will be here for around 4-5 days 

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madasaf1sh
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on ‎22-05-2022 21:49

on ‎22-05-2022 21:49

@Omar2 

 

Just turn on Data Roaming and you can use your phone as you would at home upto your data allowance , although data is limited on tariffs with over 25GB to 25GB before you are charged. 

Also check your APN is set to mobile.o2.co.uk

Check the guide as well Guide: Roaming MegaGuide 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12235 Posts
  • 73 Topics
  • 3253 Solutions
Registered:

on ‎22-05-2022 21:49

on ‎22-05-2022 21:49

@Omar2 

 

Just turn on Data Roaming and you can use your phone as you would at home upto your data allowance , although data is limited on tariffs with over 25GB to 25GB before you are charged. 

Also check your APN is set to mobile.o2.co.uk

Check the guide as well Guide: Roaming MegaGuide 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎22-05-2022 21:51

on ‎22-05-2022 21:51

@Omar2 

If not working, try these tips.

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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