Correlation Id needed for fraudulent googleplay charges

[gemsyoi]

I had my iphone stolen and there are a number of googleplay charges which were not done by me. I need a correlation id to write to google play. It is so frustrating. Anyone able to help? TiA

[MI5]

@gemsyoi 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[gemsyoi]

Thank you, 02 say they have never heard of a correlation ID? I dont know what to do and I dont have a number for google play that works

[Bambino]

@gemsyoi Did you report the phone as stolen? Lost or Stolen O2 Device

[gemsyoi]

Thanks, Yes I did. I am trying to contact googleplay but it seems impossible. 

[anticpated · Accepted solution]

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@gemsyoi wrote:

I had my iphone stolen and there are a number of googleplay charges which were not done by me. I need a correlation id to write to google play. It is so frustrating. Anyone able to help? TiA

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https://support.spotme.com/hc/en-us/articles/360021603853-How-to-find-my-Google-account-Transaction-...

You need to log onto your Google payments account and view your purchases. The codes should be along with your purchases.

Once you are verified, change your password and remove the iPhone from the account.

[Bambino]

@gemsyoi Also take a look here to see if there's anything to help: Easy Ways to Contact Google UK: 9 Steps (with Pictures) - wikiHow

[Charni1990]

Correlation ID is the same as a transaction receipt. Check your googlemail emails for your email receipt and the ID should be in that email. This is what o2 told me, however u unfortunately the same has happened to me and I didn't receive some of these emails......impossible to get through to Google

[madasaf1sh]

@Charni1990  @gemsyoi 

You can contact them via this page Request a refund on Google Play - Google Play Help

or here Contact Us - Google Play Help

Only if you have a Google One Plan do you get priority live chat.

[Charni1990]

Hi, as mentioned I have gone this route for a refund but require my correlation ID. These were never sent to me from Google Google my email. I have requested via help and heard nothing back or had conformation of my enquiry