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Bad experience

Pau1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do  

The shop it's being delivered to says my name isn't on the system and when I call o2 help d3sk they say my phone is in the shop, wtf am I supposed to do been like this since 12th December meanwhile I am paying for a decive I don't have, you start3d the contract saying my order was completed when it obviously isn't 😩 truly pathetic experience buying a phone from you guys , never again !

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Enlli
Level 69: Guiding Light
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Registered:

Nothing we can do here. We are all customers and O2 don't read posts

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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