on 26-12-2024 09:33
I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do
The shop it's being delivered to says my name isn't on the system and when I call o2 help d3sk they say my phone is in the shop, wtf am I supposed to do been like this since 12th December meanwhile I am paying for a decive I don't have, you start3d the contract saying my order was completed when it obviously isn't 😩 truly pathetic experience buying a phone from you guys , never again !
on 26-12-2024 09:45
Nothing we can do here. We are all customers and O2 don't read posts
Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,
X Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, free from any phone or landline