Apple Watch won’t activate data plan

[Benwiddowson82]

Hi guys

just switched up to an iPhone 14pro and decided to drag out my Apple Watch Series 6  and pair it up again. Everything has gone fine until I come to try and buy a data plan for it. Trying via the app creates error 10 which I’ve seen plenty of people have experienced but o2 seem powerless on the phone to fix. I’ve been passed from tech support to sales and vice versa for hours on end now. I keep being told I need an eSIM for it sending out in the mail then I don’t need that and then I do again. Has anyone got an idea how I can get this resolved?

thanks I’m advance

Ben

[pgn]

Usually by engaging with an O2 Forum Advisor here, @Benwiddowson82 - it could be watch eSIM, phone physical SIM, your account not being paid by Direct Debit, not at latest phone iOS or watch o/s, WiFi calling not enabled...

Next advisor from 8am Saturday is @O2Georgina, now tagged - watch out for a message here from her, in your Private Messages, in the morning - and good luck!

[Benwiddowson82]

Hi PGN. Thanks for the reply and the tag. Just for the advisors info. Both Watch and phone running latest OS. Physical sim in the phone but nothing attached to the Watch in terms of sim. Account paid by direct debit and Wi-Fi calling etc all enabled.

cheers again. 

[O2Georgina]

Thanks for the tag @pgn 

 @Benwiddowson82  I will send you a private message shortly

[Breanna]

Was @O2Georgina able to help you get this sorted @Benwiddowson82?

[O2Georgina]

@Breanna  this has now been escalated  

[Benwiddowson82]

Yep it’s been escalated