Apple Watch series 8 unable to get 02 mobile plan

[ThePJ]

Hi everyone,I’ve got a new Apple Watch and an iPhone SE (fully updated the phone and watch).I’ve set it up with the phone and go to set up mobile data,first it said 02 Activating for 2 days then after 2 hours waiting to be connected with 02 they cut us off,online chat were useless and after resetting the Watch twice we got a message that 02 were loading the plan but nothing in my 02 account and now the Watch says no connection to server and try again later.I’ve been onto 02 again and they put me through to sales who cut us off.

do we just leave 02 ??

[Cleoriff · Accepted solution]

@ThePJ 

If you are willing wait until 3pm when @O2Emma is on, I'm sure she'll be able to sort this for you.

She will answer on this thread and then send you a Private Message (PM) for some details.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @ThePJ I will send you a private message to look into this for you.

[ThePJ]

Thanks Emma 👍

[ThePJ]

Thanks Emma.

[O2Emma]

@Anonymous Can you pick this up please .

[Anonymous]

@O2Emma yeah sure @ThePJ will private message you.

O2simon

[ThePJ]

Thanks Simon.

[Cleoriff]

Thanks @O2Emma and @Anonymous