top up not working

[Anonymous]

top up voucher not working

[Cleoriff]

Hi @Anonymous this isnt customer services. However check out other ways to top up here. Scroll down to PAYG section https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

[jonsie]

Is it saying the voucher is invalid or been used? Is it possible you have topped up the wrong number? 

[MI5]

Call 4445 to check your voucher.

[Anonymous]

I have tried severally to top up 10 GBP but to no avail, what is going on?

[Anonymous]

Can you help me top up the voucher- 9445 [removed].

[Anonymous]

No, after dialing 4444......it says your call cannot be terminated, contact customer care for assistance

[Cleoriff · Accepted solution]

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@Anonymous wrote:
No, after dialing 4444......it says your call cannot be terminated, contact customer care for assistance

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And that's what you should do. It's 4445 for customer assistance for payg. (4444 is the automated top up line) However CS is now closed so you will need to call just after 8am in the morning. If you need to top up now urgently then try via one of the other ways shown in the link I gave. You could try it online. Then contact CS tomorrow about your voucher problem 

[Cleoriff]

@Marjo. This is  two customers tonight having issues with top up vouchers. Is there a problem with the system?

[jonsie]

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@Cleoriff wrote:

@Marjo. This is  two customers tonight having issues with top up vouchers. Is there a problem with the system?

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It sounds like there may well be and to be honest that would not be a great surprise.