Solved: sim only upgrade to handset

benije88 · ‎23-04-2018

Hello

Signed up to a 12 month sim only deal via o2. Was under the impression i could upgrade to a handset after 3 months i have just spoken with customer services and they said 6 months. Is there anyone from o2 working on this community that can clarify please

MI5 · ‎23-04-2018

Hi @benije88

It's 3 months as long as you meet the requirements and upgrade to refresh https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2018

Hi @benije88

It's 3 months as long as you meet the requirements and upgrade to refresh https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

benije88 · ‎23-04-2018

thank you for that link.

It says for existing customers ? I am a new customer or am i reading it wrong

MI5 · ‎23-04-2018

You currently have a contract so you exist as a customer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-04-2018

@benije88You will be an existing customer as you are on a sim only tariff currently

Veritas Numquam Perit

Anonymous · ‎23-04-2018

Also it has to be I’m assuming 3 consecutive payments on time

benije88 · ‎23-04-2018

just spoke with upgrades and customer service and its definately 6 months

MI5 · ‎23-04-2018

Strange how everyone else believes it's 3 months then

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2018

It was 3 months when I upgraded from sim only to Refresh about 5 years ago

MI5 · ‎23-04-2018

It is now and always has been 3 months.
It's just a pity that cs don't know what they are talking about!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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