selected service O2 not available

[malaleila]

hi i just switch network providers from EE to O2,they send me a new sim,but when sim is in hes asking SIM network unlock PIN.where i can get it ?

[Bambino]

@malaleila Did you get a PAC from EE? https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[malaleila]

yes

[madasaf1sh]

@malaleila

Your handset is locked to EE, so you will need to contact EE on 150 from the EE simcard or 0800 956 6000

[malaleila]

are you kidding? how my handset can be locked to EE if i just a week ago switch to O2?

[Bambino]

@malaleila Did you ask EE to unlock your phone before you left?

[malaleila]

i bought this phone from hands. you wanna told me i need to call every provider and ask to unlock my phone?? )))

[madasaf1sh]

@malaleila

You just need to contact EE to unlock your phone, then its unlocked for all networks.

The reason it is locked is down to EE and how they sell / used to sell handsets.