cant recieve in coming calls

[allcoll]

Dear Sir.

               I have a problem with my mobile i cannot recive incoming calls only it rings once then cuts off? i can however call out on it i have tried putting it in a different phone but it is the same, i am abroad but i have never had this trouble before, i just put a load on it through the web site that went ok so i think the problem is aty your end maybe it needs to be activated, but like i said i have never had this problem before.

Hope you can help and i look forward to your reply.

Allen 

[Bambino]

@allcoll Please remove your phone number. This is a public forum that can be viewed by anyone. This is not Customer Service. No one here has access to account information. Please follow this link for contact information: https://www.o2.co.uk/contactus

[Cleoriff]

@allcollYou may not have roaming activated on your phone so contact customer services from the number in the link given above and check it out.

You could also lengthen the time of your ringtone https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-to-Lengthen-Ringtime-on-any-O2-Mobile/m-p/3...

One other thing to try is a different network. Do a manual search and change the network you are using currently ....

[MI5]

Dial ##002# then press the call or send key as if you were dialing the number.
This will cancel any network diverts on the account.

[Marjo]

Hello @allcoll, how are you getting on with the incoming calls? Any help from the advise above from our community?

[allcoll]

Still no luck i will just wait till i get back home if still cant sort it out may have to change my network supplier, but thats means loosing the numberr, nightmare

Allen

[MI5]

You can get your PAC to retain your number https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Marjo]

Hi @allcoll sorry to hear that it's still not working! 😞 I'll drop you a quick PM (private message here on the forum) to get a few additional details in case there's anything we can try to help you on our end, please check when you get a moment. Hope it will get sorted!

Thanks for trying to troubleshoot @Bambino, @Cleoriff, @MI5!