Morning Richard @bils
This is a community of o2 customers, so we are not able to see or do anything on your account.
If you need help then get in touch with customer services on 202 (or 0344 809 0202 or 0800 032 1402).
Alternatively message on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
