Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone

Hi I need to speak to customer service

Resolved! We've received your order. You're all set

I already have a few phones with 02 - Wanted to get another contract and placed an order, this time I received a message saying it's under review and can take up to 48 hours to confirm whether it's gone through or not. Upfront payment has been taken,...

Resolved! Totaly ripped off

I carnt belive after months of sorting this my Apple Watch isn’t on and it should be i now recived dept collections by post and i waiting for watch to be connected and return to payment plan and now all this i pregnant and over 6 months of promices a...

Resolved! Number swap

Hi, I got a sim only contract (used PAC code to keep the number I’ve had for YEARS) but the signal with o2 has been really bad. I have set up a new contract with another network and wondering if I can use PAC code to keep number on new network (but n...

Resolved! billing

I am being charged £66 for 2 foreign calls I did not make. How do you contact a human?

Resolved! Roaming data

Hi, I’m in Spain and may need more data than my 25GB monthly roaming allowance. How can I buy more and how much will it cost?I’ve tried the O2 chat but frustratingly can’t get through to a real person. Apparently they’re all too busy to help.

Resolved! Charges on phone bill

How do you actually get to speak to someone regarding charges on your bill?

Resolved! I bought my new contract upgrade and price not happy

Hi and respect actually 10 days ago I upgraded my data and you gave me a iPhone 40 promax with 150 GB Internet but the price is so expensive for me because I paid 450 GB 31 pound a month which means it’s too expensive. I can’t get the other company. ...

Resolved! Move airtime contract to new device

I currently have a Samsung watch contract, I’ve just switched to iPhone, if I buy an Apple Watch outright can the airtime plan be moved onto that from my Samsung?

Is this some kind of sick joke?

I have just landed in Montenegro. I have barely used my phone and I received this text: “You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 233...

O2

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