Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 store worker used PAC code instead of migrating my number

Went into the store on Sunday explained that I wanted to get a pay monthly SIM but keep my old O2 pay as you go number, went through the process but was made to enter a pac code and start a pac transfer even though my old SIM is with O2 told to wait ...

£10 on top of normal bill

I've never gone over a certain amount when getting my bills, now for this next bill, it seems they have just thrown ten pounds on top of my normal payment. Anyone have any ideas why before I contact them and get a whitewashed, glossed over speech of ...

Resolved! No data in the US

Hi. When I signed up for my plan a few years ago it included data roaming in the USA. I am in the USA and it appears that I don’t have data roaming included. What has happened?

refund

hi i was told to log in to o2 as i have a refund for my last bill of 6.31 but it wont let me log in as it says im not a customer

Resolved! Cancelling account without a SIM

Hi all, I signed up for a Virgin Media boardband + O2 mobile bundle a while ago. I have terminated the VM part since I moved last year but I've kept on paying O2 even though I've never used it (I've been using another provider since before signing th...

Resolved! Cannot call all numbers

Ive just joined O2 on a pay monthly contract. The e sim showed as activated yesterday when i completed the contract. Ive got a text today confirming my old phone number has been ported to O2, however I cannot make phone calls to most of the numbers i...

Resolved! O2 Switch Up Online

Hi,I am wanting to do an O2 switch up online using an online order. Am I able to collect this in store? or does it have to be delivered to my home? Thanks.

Resolved! Cancel Contract (MPN REMOVED)

i would like to cancel this contract

Merge 02 and virgin mobile

Hi trying to merge my virgin mobile number with my o2 any ideasthanks

Resolved! Accessing my account

Hi there, I have relocated and would like to cancel my subscription with O2 after a year and a half of a very pleasant experience and happy customer. I tried to log into my account but because I’m not longer in the UK, I could not access my account a...

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