Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

User experience

The new user experience is terrible. A simple printout of a VAT invoice of a bill is almost IMPOSSIBLE to find easily. I am so far 22 clicks in and still haven't found it. What's going on????

Resolved! End contract

How do I find out when my contract ends? Can't find the answer anywhere.

Live chat - presumably the live bit refers to a partially deaf sloth?

How does live chat take so long to achieve so little? 1st experience - enquiring about what deals were available to get me from vodafone. The whole chat took just short of 2 HOURS. In which time, he made one offer which was worse than the O2 website ...

Resolved! Any successful case switching from O2 PAYG to O2 monthly plan keeping original number?

I am considering switching from the original O2 off-the-shelf SIM to a O2 monthly plan (12 months contract) but wish to keep the original mobile number. I was told that I can firstly get the new SIM (with a different number, monthly plan), then switc...

Resolved! Payment

Hi. I recently took out a new contract and it was agreed that my £20 contract would be reduced to £16 as given a £4 loyalty discount. However I notice this deduction has not been applied

Resolved! Cancelling my airtime plan but continuing to pay for the device plan

title basically says it all, but I have the iPhone 13 on contract for 36 months and with a refresh plan. my issue is that I've had this phone since April and at first the coverage was really good but for the last 3 / 4 months my data and signal has b...

Resolved! Hi

Hi how do I add my blue light card thanks

Resolved! Taking out a Phone

I currently have a data plan with o2 already but i also want to take out a phone with them but even time I try to is asking me to choose a Tariff which I already have, so is there anyway where I can get the phone without having to pay for two SIM car...

Resolved! how do i find received calls that I received morie than two weeks ago

how do i find calls that I received on my mobile more than two weeks ago

Resolved! 4G coverage non existent?

I’ve been with O2 for a long time and luckily I have access to Wi-Fi often as the network coverage seems to be very slow. I’ve only ever noticed a 3G signal, sometimes dropping to E, yet I could be indoors, outdoors, various city centres. Surely this...

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