Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

£6.00 refund I was promised and have yet to receive

I was promised a £6.00 refund on my bill when I was charged for Premium Text Messages. I was told two bills ago I would receive this, but as of today it has still not come off my bill. I was even told by one of your representatives that this months b...

My device plan is not showing up on the app.

On the mobile App my airtime bills show but my device plan is not there at all. The airtime and device plan were both showing in April but have since disappeared. I reinstalled the app (twice) and that does not seem to have made any difference. On th...

Resolved! PAC Code

How can I get my PAC code from the online website ?

Not Registered On Network

On booting up, my new phone into which I have carefully slotted my Sim Card keeps showing Not Registered On Network and prevents me from accessing the service. What has gone wrong?

Loss of signal, now unable to receive calls or texts

Hi, I’m really hoping someone can help me here as after a month and several tickets I’m still waiting for O2 to solve the issue. Whilst travelling I lost my signal completely, no phone signal, no O2 symbol and no data. After three weeks and countless...

Resolved! Data usage in France

I want to check there will be nothing blocking my data usage in France

New Customer

I tried to take contract phone out Wednesday 7th August and it's declined my due to credit. but you have taken £30 from bank. please refund me

Resolved! Lost phone - can’t call need to report

Hi. I have lost my phone abroad. I have tried to report this to the O2 team however keep being asked to call a number. I don’t have my phone so cannot. I keep being asked to use the app. I don’t have my phone so can’t. Can someone PLEASE help my work...

Migrating phone number

I got a new SIM as I moved from PAYG to Pay Monthly. I had to put in the new SIM as I went on holiday and I was not instructed to do anything to transfer the number. I have called customer support countless times with no avail, used the form to migra...

Contract

I have tried to add 2 10th generation iPads to my contract it’s sent me contractual agreements that run out today but won’t let me check out my basket what’s happening

O2

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