Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting issues (incomplete porting - not finished)

Hi everyone, Any advice how to fix the porting issues? My iMessage cannot be activated, also certain SMS I cannot receive (from Banks, work, Microsoft). It have swapped new sim in o2 shop, but that did not help. I do have o2 signal and internet conne...

Resolved! Residency Requirement

I am an immigrant working in UK under a Tier 2 Work Visa. I arrived in UK on December 2021. Would I be able to get a Pay monthly phone contract?

Resolved! Spend cap

Hi, I want to change my spend cap please

Resolved! Ordered but no reply

Hello, I have ordered a phone and paid the upfront fee and was told it would take no longer than 48 hours to despatch. Well, it has been over 48 hours now and nothing.

Resolved! contract is ending

My contract is ending and I’d like to keep myphone and not upgrade. How do I change to a sim only contract?

Resolved! Has anyone else been awaiting confirmation of an order after paying an upfront fee?

I am just wondering how long people have waited after applying and paying the upfront fee? It has now been over 48 hours now and I am wanting to go elsewhere for a black Friday deal.

Resolved! Discount on bill

I should have a 25% discount on my bill but I can’t see that on my bill?

Resolved! Cancel my account

Hi - I have a SIM-only account where I pay a set amount monthly by Direct Debit for a certain amount of data, messages and hours. I would now like to leave O2 and will be obtaining a PAC code. Do I need to give notice to O2? Can I just leave? What ha...

Resolved! Premium/Info services not listed on the checker

On this page...https://www.o2.co.uk/business/support/billing/premium-service-checker..I enter the service numbers given on my bill but they are apparently "unknown" to O2! The numbers are shown on my bill as : - 00089572777 - 00089170007 (this one sh...

Resolved! Negative Balance due

My pay monthly bill is due tomorrow and it is negative. can i get it paid back into my bank or does it go into next month

O2

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