Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 SIM Only Plan & Apple Watch Ultra (Purchased from Apple)

Hi there, I’ve came to this community after having no luck over the phone trying to get advisors to understand my issue. I have an Apple Watch Ultra 2 purchased brand new from the Apple Store, paired with my iPhone 15 Pro, on an O2 24 month SIM only ...

Trying to activate a new SIM

We have both received new SIMs today - trying to get them activated is like trying to win the lottery. Each time we get the help desk they get cut off after 5 minutes and you have to start again - after spending the last hour we have got absolutely n...

Resolved! VAT bills

I need my bills to the VAT breakdown as I use this phone for business. email - ************ Number - ************ Thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Denmark - advice needed about data, sim, etc...

Hi all,Second time lucky... forum login lost my first post!!We are very excited about our first family holiday outside the UK, hopefully coming soon. We are hoping to go to Copenhagen in Denmark, but are unsure what to do about roaming costs/sim card...

final refund

Pay monthly - just left o2 - SMS and email asked me to log in to get refund - but cannot find what to do next

Unlock phone

Hi, I still have an old Samsung S9 and want it unlocked so a family member can use I t...they're on vodaphone. How do I do this please?

Resolved! How to avoid an automatic rolling contract after my 24-month contract ends?

Two years ago, I bought an iPhone 13 from Mobile Phones Direct. This came with a 24-month "Standard Plan Set 8 Airtime Plan" with O2. The contract ends in early November 2024. Today, I messaged O2 through the MyO2 app. I wanted to confirm that no cha...

Re bill

I won’t have my bill payment on 15th the date it’s going to be taken out

Delivery

I ordered the iPhone 15 yesterday they came to deliver it this morning but wouldn’t give me it as said they sent a code which they never do I’ve not received my phone

Changing from a pay monthly phone contract to Sim Only - Best route?

Hi I have come to the end of a 24 month phone contract The phone is still good, so I want to switch to SIM only monthly contract as it'll save me about £14 a month. What is the best process/ way to do this - order the new sim only contract, then it w...

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