Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No service

I have been without service (zero signal) since 1st December. I know there is a problem with the mast but I’m paying £62 a month. I can not get through to 02 on the live chat option as it’s always busy. Normally my signal is fine. No help from o2, I ...

Resolved! Scam

At 12.59 I contacted O2 by their chat service and was told that it must have been a scam and that they would report it to their Fraud team and they would be in contact within 2 working days, also they would check any orders and cancel them, plus I sh...

Resolved! SMS charges to a number starting in 6

Hi,Barclays have sent me a text to which I want to reply. The number is 60xxx2. The text is genuine, not spam. How much will an SMS reply cost?

Resolved! Transfer old bo

I have sent my PAC code to O2 10 days ago but it still hasn't transferred my old no over! I can't find anyway to contact them! Thanks

Resolved! O2 order

Hi all,I placed an order on 28 Nov for a 24 month pay monthly sim only contract. I got the confirmation email of the order, which informed me that the order has been confirmed and to keep an eye on my email. Since then, I've heard nothing. Does it ta...

Resolved! Where is my £100 prepaid Mastercard

I was told on twitter that I would receive a leaflet with my simcard that would give details how to claim my prepaid Mastercard. Nothing apart from a sticker which is a receipt and the simcard has arrived, no leaflet. The contract was taken out on No...

Resolved! just joined and keeping same number

hi. i just received a text from 02 asking me to text swap to 20220 my phone is still got my three sim in it, as i awaiting on the arival of my 02 sim card, i gave mt pac code to keep my old no. So do i wait till my 02 sim is in the phone then text sw...

Resolved! how do i rearrange a delivery

So Ordered a smartwatch.. downloaded the DHL app tracked the process.. i was in but no delivery.. DHL said they left a card but erm no card to be seen.. i received an email from DHL saying i need to contact O2 on the link .. the link just takes me to...

Resolved! Sim card deactivated?

So, I've had an old phone with an ongoing issue, where every time I have gone to cancel the phone I have been met with "£0 outstanding balance" but never had the time to fix the issue due to work and other commitments. I was recently issued a demand ...

Incorrect number

One of my friends can no longer phone me it keeps coming up as 'incorrect number 'This has only happened after my account Was reconnected after it appeared I couldn't connect with the net work. Can anyone help please?

O2

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