Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to check data usage on app and online

Hi, I'm unable to check my data usage on the app and online. I recently moved my number from giffgaff to a monthly o2 sim. Prior to the change of number, my data usage was visible on the app but it now only shows my text and minutes usage. Is there a...

Resolved! Payment

Hi I have a contract with you and the payments are supposed to come out on the 7th of every month I was wondering if I could change the payment dates to the 24th of every month please

Resolved! Phone bill but my sim has been disconnected

I’m trying to pay for my bill but I can’t call because my line has been disconnected.

4G Has been removed from your account?

As the title says on my Iphone 11 I had the oddest of errors come up a ios dialog simply said "4G Has been removed from your account" I can't find any outages in my area and my bills were paid on time? I still have 3g access there was allot of rain l...

Why has the upgrade date changed????

I’m waiting to upgrade my sim only to the iPhone 14 in September and I was eligible to upgrade on my account a couple of days ago, now it’s telling me to wait another 2 months and 28 days! Can somebody tell me what is going on here?

Slow 4G by 4G Dongle fast on phone with O2.

Hi hoping some can look into this I have a 4G Dongle with O2 Pay Monthly many years found a problem with the one O2 gave me with session limiting so got this one.https://www.amazon.co.uk/gp/product/B011BRKPLE/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8...

Resolved! Disney+ SMS

Did anyone else receive this sms from O2:"Embrace your inner hero with Ant-Man and get the greatest movie franchises, all in one place.Enjoy Disney+ on us for 6 monthsJust text 'DISNEY' to 21500.RRP £5.99/month after 6 months. Ends 21st July. Cancel ...

Resolved! Spend cap

I put a spend cap on my pay monthly account but o2 removed it after I took delivery of my new phone on the same phone number

Resolved! 20% discount, one time only ?

I pay for two sims. One has a 20% discount applied.If I purchase a third monthly sim will this also attract the 20 % discount ?

Resolved! 02 loyalty

Hi how do I get the 02 loyalty to work I've text the 21500 number with me number and the other phone number that's on 02 too but just says back just checking a few things will let you know not heard anything yet . 4 days later do I need to text loyal...

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