Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade mastercard

I upgraded my phone and said I’d have a £100 prepaid Mastercard. Do we know when I am like to receive this? I haven’t had a link or confirmation regarding this.

Resolved! Refresh contract different device

Hi I've got a refresh contract but want to use the sim in my current device and give my son the iPhone for his birthday. I've read you can't use a different sim in the device is that correct

Resolved! Paying Bill's with health issues

I'm a 40 something year old man with memory problems. To make it worse my debit card ain't working and my Bill's due. I did this before but they took it out anyway, again. Will my bill be affected with my new card or is it my bank details so I'll be ...

Lost Phone In Courier DPD

Ordered a phone with O2 and they sent it to DPD for delivery. I have had no email or update from DPD from the offset. My phone was down for next day delivery and it has now been a week and still no phone. DPD are saying there are delays and they do n...

Resolved! Refund

I moved from 02 to EE in December. There is a credit on my account and they advise to use my 02 account to claim the refund. However they have all but closed my account and customer services haven't responded to me for over 2 days presumably as I am ...

Resolved! New SIM Only plan - eSIM delivery

Hi,I'm looking to take out a second SIM only plan (I already have an O2 account with one plan). I went to my local store and wasn't able to do so as their system was down at the time, so I tried to order online.I'd like an eSIM on this new plan. When...

Resolved! Overcharging after devices were paid off

Hi, In September 2019 I bought an iPad and two iPhones: one for me and one for my son. My first payment for the devices was in the region of £80-85. After a year I paid off the iPad and my phone but the cost for my adjusted plan was £56.00 roughly. M...

Resolved! Signal.

Dose anyone know why my signal has been weak for over a month now as the signal bars only been going up to two bars when they use to go up to more then two bars?

Resolved! Late bill

hi guys, does anybody know how can I contact o2 to pay my late bill, my number is not active anymore cause I don’t use it long time, just paying the device I tried to call them many times, different numbers. They didn’t answer

Resolved! Keep old number

I saw an O2 SIM deal on U-switch and got the SIM deal. This deal wasn't on my O2 account as an option so I basically got a new sim contract. I'm already with O2 so filled a keep my old number form. But now in my tariffs it shows both numbers. I only ...

O2

Forum Posts