Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I change tariff and keep friends and family discount

Hi all. Going to ask in here as I’ve had mixed messages from customer support. So my contract is due to end next month. I’m happy with my phone and it’s still in good condition so I don’t want to upgrade. I have been told once the device is paid off ...

Resolved! Early upgrade but keep my number the same

Morning all so i have took the early upgrade yesterday that i was offered but there was a sim card and air time plan in the basket as well does this mean there is going to be another air time plan to pay for thus a new number as well. I clicked the o...

Italy

Hi there, I'm in Italy and apparently I can't make phone calls cqn you explain why? Thank you

Order a new phone

Hi, I am trying to upgrade my iPhone to a iPhone 16 pro max for click and collect however when I go through the details it tells me that access is denied. Please can you help me order one for click and collect to Epsom please

Payment

I want to pay my bill but can’t get on to my 02

Resolved! Travel

I will be living in the Netherlands for 8 weeks and was wondering how I would go about using my phone as normal over there? I’ve seen that the Europe zone is included but does that mean I get all my data, texts and phone calls included as they are in...

Resolved! VAT bill

Hi there, how do I get a VAT invoice for my phone bill please?

I have paid my 02 bill but I'm getting messages saying it's overdue

Charger

Hi,I used the chat on my app yesterday to discuss either my phone or charger being faulty as I got my phone earlier this week and even having issues, the agent on the chat advised me to go in the O2 store and either get a new replacement phone ordere...

Upgrade Confirmation lists my old device, I didn't ask to trade in!

Hi, I placed an order for upgrade last night (Friday) Its going to be delivered Monday. I have received an order confirmation, and underneath the phone and plan I ordered, it lists my old phone and its IMEI number, but no value in the price column an...

O2

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