Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade loyalty outbound call?

Hi all, New to these forums so apologies, I have an iPhone 12 Pro Max with o2 and have had it for over a year, last month or two I lost my phone and haven’t got it back, iCloud has been disabled, phone barred etc, I have obviously continued paying fo...

Resolved! Returning upgrade phone

Hello, please could you let me know how I go about returning my upgrade phone? I haven’t changed my mind and would like to keep my current device. Thank you!

Resolved! pac code

Hi just got a new phone and also transferring my number from vodafone to o2...i gave my pac code at time of ordering. had my new phone on now for a few hours but still not connected to o2...how long does it take? oredered my phone on a friday. so wil...

Resolved! My bill

I was looking to find out if i can change my bill date and also why my will is so high?

Resolved! 88222 charges

I’m getting charged about £15 pm for messages to the number 88222 but I don’t send any messages or receive any as far as I can see - would these be from a game my son plays on my phone? Any help / advice would be much appreciated

Resolved! First Bill Question

Hi,Might be a stupid question but I took out a new sim only contract on 2nd January and my number was switched over on the 5th. I then had a monthly charge taken from my account on 19th January. I've just received my bill this morning for the payment...

Resolved! O2 Open and iPhone 14

Does anyone know why O2 Open and the new Apple iPhone 14 phones are not eligible for O2 Open discounts? In the past, the discount was applicable at the beginning but now it isn't for the latest batch of phones. I am guessing there will be a time limi...

Resolved! Exchange a new phone

I have just had anew iPhone 14 delivered but after having it delivered decided I would have preferred an iPhone 14plus as its a bigger screen. I only received it last Friday can l exchange Stan O2 shop.

Resolved! Refund

You guys rejected contract but took up front cost why will I get it back

Resolved! Change date of payment

I would like to change my payment date of my direct debit?

O2

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