Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Standing orders

Hi,I was wanting to see if I'd be able to change the date of my standing order to the first of each month, would that be possible?

Unknowingly sent text from abroad

Just come back from holiday in Cape Verde (so not an inclusive EU destination). Took care not to make calls or send txt messages (stuck to hotel WiFI). Checking MyO2 I find that I have been charged for several SMS messages whilst abroad. My phone (Pi...

Resolved! previous bills

How can I view my previous bills

Resolved! Extra charge

Could you please give me details of the additional charge of over £42. I would like to know exactly what the charge relates to please.

Resolved! Hi i order a phone a week ago and still not dispatched yet?

Why is there no dispatch still after a week?

Anyone received the prepaid Mastercard?

I haven’t received the sms or the email. Rang up yesterday and had a 30 second conversation where I was told there was a technical issue and I would get it in 24hrs. Still no sms or email. Reading all the horror stories from the previous prepaid Mast...

Resolved! Missing item from.order

Upgraded my contract with new phone which was supposed to have a free chromebook as part of the offer however today only the phone has been delivered. Anyone got a phone number or email address to contact 02 customer service

Resolved! Order

Trying to place an order. Check out sent a code - I can't access as the handset is broke.

Resolved! Number change

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else bee...

Resolved! Change of address

One of my friends swaped his sim as he lost first one and changed his password for my o2 then after a week he upgraded to phone plan and o2 team put this into fraud and closed all his sim accounts what should he do.?

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