Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problem with my data usage

I have got a problem with my data usage. I have a £10 a month sim only tariff and I never come close to using all my data. But I moved house and had no wifi for a few days so used my mobile data allowance. The next thing is I get a text saying that I...

No signal?

I recently swapped from vodafone to o2 and was having some trouble with my new phone recognising my number that I brought over from vodafone. I spoke to o2 who have sent me a replacement sim to hopefully fix that issue (great). But now the SIM that i...

No Sim for 3 weeks and counting

I am in desperate need of some advice as I have had no SIM for 3 weeks! O2 customer service won’t get back to me or help. I upgraded my phone 3 weeks ago on my O2 app, and selected an Esim. The code never arrived, and O2 cancelled my original sim. I ...

Resolved! I have recently had my O2 sim replaced and have set up my voicemail but I cant retrive messages.

The voicemail seems to work from the caller perspective but when I call 901 I get the message "No new messages"

Resolved! Bill

My bill usally comes out of my account automatically but today it is sayingits over due , im trying to log into app to see if i can pay and the apps not working, can use not try taking the payment again via DD?

Resolved! Data

Hello, how do I add, short term, data, on a pay monthly plan?

DPD won't deliver!

Hi, hoping for some help. Ordered a new phone on upgrade on the 23rd Dec , finally dispatched on the 6th Jan and arrived at the DPD depot Chelmsford. And that's where its been until now, allegedly. Delivery date kept being delayed, then it changed to...

Resolved! Imei number

Granddaughter has cracked the screen on her iPhone 12 sadly I never insured it but I can claim from my house insurance but they are asking for the imei number which I am unable to get as no longer have the box or paperwork doesn't say on it.

network coverage

Hi there, Been with O2 for about 3 months now, finding the network very slow in lots of places, ie Halesowen, wolverhampton, parts of Brum, dudley, O2 keep saying everythings working ok, never had this prob with 3 network, Done speed test, anything b...

Unreasonable international call charges

I live in the UK and on 5 Feb 23 I phoned o2 regarding some international charges to my account. I had to call America to speak with the CDC about my visa application before visiting my girlfriend, prior to making the phonecalls I attempted to call v...

O2

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