Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit to account

A advisor said they were putting £20 credit onto my account and it would show under recent charges Ive looked and cannot see it, am i looking in the right place or??

Resolved! How to get a pac number

I am currently a customer, want to keep my number and change network providers. I keep messaging you and you never reply and the numbers I call aren’t recognised

iMessage and FaceTime not working

Hello,I have just ported my number over from Virgin to O2 and ever since that took place I cannot activate Facetime or iMessage on my iphone13.I have carried out the following:1) Switched off and on2) reset all network settings3) Restored phone compl...

Resolved! teachers discount

Quite simple, but no idea where to find and how to apply for teachers discount. Also, i did not know this was even available, as an old and loyal customer is there anyway of backdating my current contract, or finding some agreeable offer to compensat...

Resolved! How to claim Samsung galaxy buds2 after upgrading

Hi I've just upgraded to the Samsung galaxy s22 ultra and would like to know how to claim the Samsung galaxy buds2 that is included in the upgrade

Resolved! Phone number

Hi I have just currently ordered and signed up to a sun only contract with you and I would like to keep the 02 number I already have from my pay as you go can I do that as I now just want the month contract now thanks

Resolved! Reliability of O2 network

How strong is the O2 network coverage in the NorthWest?

Resolved! Contract terminated in error

Instead of migrating my old number, o2 terminated my contract by mistake and took 780£ out of my account. I’ve stopped the payment and they’ve admitted the error, but absolutely no one at o2 seems to know what to do. I was on the phone for over an ho...

Resolved! Like everyone else I am strugling I was tempted to let the £6 go onto next months bill

But like the subjects says if I let the £6 charge go onto my next bill how long do I have to pay the remaining bill, I was tempted to let it happen this month but decided against it in the end. When the £6 charge happens does that show then as a late...

Resolved! Can't place a new order after I cancelled a previous order

Hello,I recently created an order for a new pay monthly phone, but O2 services were taking too long to process the order. I'm moving out of London in a couple of days, and the phone would have arrived by Click and Collect after my moving date. I was ...

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