Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issue accessing my 02 account

I have a 02 mobile broadband device and in order to access my account (I have been logged out presumably because of inactivity) it wants to send a text to verify but obviously I cannot accept SMS messages on a mobile broadband device! How do I regain...

Resolved! Bill to mobile not working

I have called and used the live chat about this several times as apple are saying that my limit has been reached, o2 say it hasn't but I am still unable to use this very useful service. A previous advisor said there looked to be a fault and logged so...

o2 switch up return

I done a switch up in december however i wasnt satisfied with the device for many reasons so i returned it. I then contacted o2 about the switch up bolt on and they'd confirmed that id be able to use it as of April. I have just checked my bill and it...

Resolved! Spammed by bill notifications

Hi, I've been an O2 Pay Monthly customer for many years.Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications ...

Resolved! International calls

Can I make International calls from UK via Internet to save money?

Resolved! can’t get into account

Help please.. i cant get into my o2 account because it wants to send a text with a code to my old number that i no longer have , use or remember .

Resolved! New SIM with new contract?

This is a really dumb question - apologies. I have an iPhone and a SIM only monthly contract. The contract is expensive and has a low data allowance. Changing the contract will be cheaper and better. When I fill in the online order it seems to sugges...

Resolved! Getting started with Multisave.

I have O2 pay monthly, the missus is on top-up with another company, and I have a 15 year-old son for whom I PAYG with another company. I want to combine them all into Multisave (or some other family option). I have logged into the O2 site and found ...

80% data

Have 2 accounts with o2, getting messages from 02 stating that I’ve used 80% of my data on both numbers, having checked my account on the app it appears that I’ve only used about 40% on one and 50% on another.customer services don’t seem to understan...

Resolved! 5G

I have recently purchased a new 5G phone directly from Samsung (still waiting for it to be delivered). I have a pay monthly sim card which was issued by Virgin Mobile, before my account was transferred over to O2. Will my existing sim card be 5G comp...

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