Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing date

I’d like to change my billing date please to 1st month for payment to be taken from my bank as get paid at end of month

Resolved! Bill

How do I make my phone bill dearer

Resolved! SIM Only Plan & Apple Watch Ultra

Hi,I want to buy a SIM only plan from O2, and an Apple Watch Ultra to use with it. When I try to buy the watch from the O2 store, it keeps telling me that I need to have a pay monthly plan before I can buy a watch. Does this mean that I have to buy/a...

Resolved! Slow internet

Hi , Only getting 1.8 mobile internet speed Sometimes less.

Resolved! How long does it take to fix a mast

I first received my sim 10th July and since then I have had little to no network coverage. Checking the service app I was told that there was a problem with the mast and that I would get an update in 2 days. 2 days later I get the same. 2 days after ...

Resolved! Billed for being out of Europe when not

Hi, I've been in Croatia this month for a short break and didn't leave the country, I thought this would be included in my package but for one day I have been billed BIH? I'm not sure why I have been charged.Thanks!

iPhone 13 no calls or texts

Hoping someone can help me on this page. I’ve recently moved across to o2, and got a pay monthly sim. I’ve got an iPhone 13 Promax, and since fitting the SIM card I can’t receive calls or texts at all. I’ve ported my old number over, and according to...

Resolved! Scammers

Hi. Just to let you know I have just received a scam text that my last bill was not processed. My 02 account says otherwise. Please ignore these texts if you get them and you have paid your bill.

Resolved! Porting mobile number from virgin media bundle

Hi,I have just recontracted with virgin media and have gone from the ultimate oomph bundle (that includes a virgin mobile sim) to a new contract that includes an unlimited O2 sim.What is the best way to port my old virgin number across? They mentione...

Resolved! WiFi on the tube for other devices, iPad etc

Hi, I am considering an o2 pay monthly plan. I’d like to be able to use tube WiFi on my iPad as well as my phone. The iPad is a WiFi model without a cellular plan. When I look at the WiFi login page on the tube it asks for an o2 mobile number. Will I...

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