Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay my device plan

I am wanting to pay my device plan off using the credit I have left on my account then pay the extra. Tried to phone multiple times

Resolved! Can I change to sim only

Can I change to sim only

Switched to o2 but data throughput is just hopeless. What are my options?

Hi,I recently switched from Vodafone to o2 on a 24 month contract, ported my number etc. I've passed my cooling off period. The issue I have is data throughput. To be honest it's abysmal and fluctuates between not working at all. I work in the centre...

Resolved! Unknown item on bill

There is a charge for £80 on my bill for the period ending 2 January 2023 and a further item for £100 for the period ending 2 February. Both charges are headed "Things you have bought". I have bought nothing and would like an explanation as to what t...

Resolved! Receiving calls in UK from international numbers - am i charged?

hi all,I am wanting to receive calls from Jordan but every time the person I'm waiting for calls me, they cant get through. Would I be charged to receive a call from abroad? I am in the UK, but its an international (Jordan) number calling me.I have s...

Resolved! Where is my phone??

I ordered my phone last night. It said I can go to collect. I go to collect my phone, I'd received an email telling me I can't pick up my phone. Why was I lied to and where is my phone. I'm thinking about cancelling if this matter is not resolved swi...

Resolved! Changing tariff to pay as you go

I would like to go into pay as you go

Resolved! CPI+ bill changes and contract cancellation

I'm sure I'm not alone in being devastated by the above inflation increases that O2 shareholders will be benefiting from with the highly profitable CPI+ increase communicated today, whilst we are in the midst of a cost of living crisis and substantia...

Resolved! Cut-off date for RPI Increase on New Contracts?

I'm looking to take out a new Pay Monthly Contract but don't want to get hit straight away with the RPI+Inflation increase. Is there a date leading up to 1st April where I'll be exempt from the instant increase or is it a hard stop where I'll need to...

Can’t make calls in Bulgaria

Greetings,i have been a previous customer of O2 2 years ago. After 2 years with EE which were alright but quite bad in Surrey area compared to O2. I decided to go back to O2.i swapped my number again in January which was a bit of pain cause someone f...

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