Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Frustrated with O2 customer service

Hi I notified you about my change in circumstances a few weeks ago. Can I please speak to a human being rather than the threatening emails, letters etc. Not the way to treat a loyal customer of over 15 years!

Can't access my account

I'm so frustrated, o2 cut me off before the 14 day period as I missed a payment I tried to fix this by going onto my account and I cant log in as need verification code. My dad originally took out the phone but I've been pay it out my own direct debi...

Migrating from Virgin Media to o2.

Hi guys, in the process of changing to O2 from VM keeping the same number, I spoke with customer services yesterday morning, gave all the details, PAC code etc. that he asked for but not sure where to go from here, my VM lost service so I changed the...

Resolved! Mobile broadband

Hi. When I first moved into my house I got the mobile broadband until I got wifi installed. That was maybe 3/4 years ago. The device has been paid off, but I’m still paying airtime. It hasn’t been used, so I’m not sure why I’m still paying for it? An...

Uk to Europe call failing to connect despite bolton

I’m having trouble getting my phone to connect to an Austrian number. I just get 3 peeps then call failed message.

Resolved! No data on pay monthly account

Hello, I had my old phone stolen (iPhone 11) and had a replacement sim (5G) given to me in store. I put this in my old iPhone 6 and calls and texts worked but data didn't. I now have a replacement iPhone 13 mini and still no data. I've tried all the ...

Resolved! My ex partner cancelled my contract unknowingly when I'd just got a new phone on upgrade

hi there, The issue is years ago when me and my ex partner were together he got me a contract phone that I paid for in his name as I was 17 and couldn't get my own contract phone, since this contract started I've paid for it and since and my ex split...

Resolved! Using O2 travel bolt on in the US

I am going to the US in May and looking at adding the O2 travel bolt on which is £6 a day. Obviously where possible I will use WiFi but there will be times when I need data or to make calls to US numbers. Am I right in believing that I will be able t...

Resolved! At my wits end...

I bought a new phone at Christmas (from a 3rd party) on an O2 contract. I had an existing O2 contract on which I have settled the device remainder. I am having absolutely no joy in transferring my old number to my new phone and this has been going on...

Resolved! How to pay bill manually

More info (Highlight to read)I'm not on the app, wanting to do if on chrome. Can anyone tell me where to go on the website to pay off my monthly contract fully? I've looked everywhere but cannot find it.Edit: I am currently living abroad temporarily ...

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