Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

Can I change my spend cap on the O2 app?

Bills showing as unpaid despite being paid

Hey, The O2 app is refusing to accept my card this year despite it expiring in 2024 and having used the same card since 2020. I managed to pay via paypal on the mymobile2.o2.co.uk website. I did this on the 3rd of March, got an email from paypal conf...

Resolved! Bill once again

I am fed up receiving bills from 02 I have left you as I got no service whatsoever. You waived the charges for me but you keep sending me bills . I have contacted you three times yet again today you sent another bill. I have also cancelled my grandda...

Resolved! "We tried to get hold of you, but were unable to do so"

Unable to phone you guys now, effectively. Now what? Please don't suggest live chat, you already know how fleeting and ungraspable that is. I also barely get a response on twitter either

Resolved! Monthly fee changes

I have only just joined O2 on a SIM only plan and have received an email to say my monthly fee will be increasing - how can this be, I've only been with O2 for a few weeks????? Steve

Resolved! Bill

I want go pag bill and check why I can’t login in my account

Resolved! Missold VM contract/O2 SIM

Hi, I recently renewed a contract with VM for broadband, TV and mobile, part of the deal was to move to an O2 sim rather than VM. Having agreed the package as I’ve got detail through my previously unlimited sim has now been set up as a 5gb data sim. ...

Resolved! i have lost my phone

Hi my phone is broken, I am getting an error message saying that there is water damage however I haven't dropped it in anything. I pay my insurance, please advise how I go about getting a new phone.

Resolved! PAC number

I have transferred from EE to you and have received my SIM card which I have put in my phone with the number xxxxxxxxxx. When I transferred I gave you the PAC no [removed] to retain my number of xxxxxxxxxx can you please let me know when this will ha...

unable to cancel my sim payment

I bought my sim card as part of a Virgin broadband ' PACKAGE'. I cancelled the Virgin 'PACKAGE' before start of service. Virgin cancelled with no problems. When I tried to cancel my sim I was told it was not part of the 'PACKAGE' and I would have to ...

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