Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2023 Cut-off date for RPI Increase on New Contracts?

I am looking to take one of the new deals that went live yesterday on Uswitch, In the first page is said RPI will be adjusted in April 2024 and speaking with a sale rapresentative he confirmed that, however if I go forward with the purchase when I do...

Resolved! Cancel extra

How do I cancel my Audible extra?

Resolved! Change my tariff

I would like to change my tariff

Resolved! stolen phone

Phone has been stolen, need to cancel sim

Resolved! Upgrading on 26th march, will I avoid the April increase?

I’m out of contract now and want an upgrade. It’s the 26th of march if I do it now will I be hit with the April increase? Or will I be okay until April 2024?

Resolved! my miscalculated bill

Good day Once again I try to contact you re my overcharged bill. I incurred a massive bill while in transit at Casablance airport (on free wifi) which evidently it was not free. After many attempts to contact you because I am not in uk at the moment....

Resolved! International roaming

How do I find out if there is an international roaming bar on my account and if so, how to get it removed? I am currently travelling to France and last time I tried to use my phone in an EU country I was not able to make calls or text at all.

Resolved! Direct debit

More info (Highlight to read) What’s the number to call to set up direct debit

Resolved! 20% loyalty discount

hi there , I have just renewed my four 02 pay monthly contracts , so 20gb ( 40gb with volt ) for £8.92 a month .Does anyone know if I need to reapply fit the 20% loyalty discount on the additional 3 contracts or us it just automatically done ?I am ho...

Resolved! Upgrade, phone and iPad?

I’m so confused. I have a pay monthly phone contract, just for airtime (handset is paid off). The site says I can upgrade… if I choose an IPad with an airtime contract, is that IN ADDITION to my phone? I want to leave my phone contract exactly as it ...

O2

Forum Posts