Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237588 Views
  • 2 replies
  • 2 kudos

Resolved! O2 will not accept to cancel my SIM

It is unbelievably difficult to get O2 to cancel a SIM order within the 14 days cooling off period. They just will not process the request. Very poor customer management.

Matt28 by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Resolved! Charges

Hello I have charges on my bill this month that shouldn’t be 

conor26 by Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

O2 Pay Monthly and O2 Travel Inclusive

I've read the Guide: Roaming MegaGuide and have seen this:Good news, our O2 Travel Inclusive Zone Bolt On is now included with selected O2 Refresh tariffs over 90GB and SIM only tariffs over 100GB. You can also select the O2 Travel Inclusive Zone Bol...

Screenshot_20221023-131952.png Screenshot_20221023-134006.png
pgn by Level 77: Grand Master
  • 3140 Views
  • 12 replies
  • 2 kudos

Resolved! Visual Voicemail on iPhone stopped working

Hi,I have recently changed my tariff and since then my Visual Voicemail is not working. All I get is "Call Voicemail" button. Did a network reset on the PhoneFollowed all the guides under Help topics on the websiteTurned off/on Airplane modeRestarted...

Sudhamsh by Level 1: Joiner
  • 14806 Views
  • 4 replies
  • 0 kudos

Resolved! Changing tariff

Hi everyone, I'm new here to O2 and wanted to clear something up. I took out a brand new contract on O2 Refresh with a Galaxy S23 Ultra but with 2GB data only. I now do need more data which is unlimited data. I asked O2 customer services chat if I ca...

Resolved! Two questions about the final bill...?

Hi all, 2 questions about the final bill: 1. Is it correct that the final bill generates 2 weeks after disconnection date / "enforcement and termination notice"? 2. Will the final bill go out automatically by direct debit (if that's still in place, w...

awn92 by Level 1: Joiner
  • 707 Views
  • 3 replies
  • 0 kudos

Resolved! Wifi

I do not get coverage of my Wi-Fi anywhere except home I’m thinking of leaving

Resolved! Airtime balance

How do I use my airtime to subscribe a data bundle?

Fred3 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! Contract advice

Hey community in search of some advice. Since taking out my contract phone I've had god knows how many spam messages received. Just recently I got logged out of a social media account and used my mobile number to reset my password. It turned out that...

Resolved! Under Review

Just ordered a new iPad Air and it’s saying the order is under review. What does this mean and how long roughly are the wait times?

camcro56 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos