Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! At my wits end...

I bought a new phone at Christmas (from a 3rd party) on an O2 contract. I had an existing O2 contract on which I have settled the device remainder. I am having absolutely no joy in transferring my old number to my new phone and this has been going on...

Resolved! How to pay bill manually

More info (Highlight to read)I'm not on the app, wanting to do if on chrome. Can anyone tell me where to go on the website to pay off my monthly contract fully? I've looked everywhere but cannot find it.Edit: I am currently living abroad temporarily ...

Resolved! o2 Coverage

Both my wife and I have been with o2 for a very long time and never really had any issues, however for the past 2-3 weeks we;'ve not been able to make any calls (nor has anyone been able to contact us) and the internet 5g/4g has been pretty much none...

Resolved! start of contract

I need to find out the year I started with my phone contract, can you help?

Resolved! Two O2 numbers

Hi everyone, I have come across a situation and looking for some help. Stupidly, instead of upgrading my current device, I took out a new contract. Now I'm using old sim, but new phone and pay for both sim plans (+device). I'm not very tech savy, but...

Problem porting old number

I have tried porting my old number from Virgin Mobile 3 times in the last week with no luck. Twice i used the online form and then out of frustration called to support who checked I had a valid PAC code, took both my O2 number and my old Virgin numbe...

Resolved! Account

I need help with removing the bars of my account

Resolved! Account access

I can’t access my account to pay my bill

Resolved! I have three phones registered to my O2 account...

...one for me, one for my wife and one for my (adult) son.Is it possible to give my wife and son their own My O2 accounts, so we all get billed separately? Obviously, keeping the same numbers and preferably not having to set up new deals.Thanks for a...

Resolved! Can I return sim card

I joined virgin media and I got sent a SIM card from O2 which I didn’t need Ivan I return it

O2

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