Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

RPI 2023

Seems O2 have been a bit cheeky with there RPI increases to new iphone 14 pro's and pro max's this year. The price increases are meant to be applied to airtime plans. However, now looking at device plans for iPhones 14 pro's and pro max's over the co...

Resolved! New contract

I have added a second line but i got an email yesterday saying we have your order but it’s still got a black tick by the order processed. I stated order under review but I’m confused due to the email

Resolved! Outstanding bill

Hiya, I received a bill from O2 after I left for a final payment of £18.04.I was asked to login in to my O2 and pay by following a link, I did this but had no payment option in My O2 anymore. I rang O2 to sort payment and was told I can not pay the o...

Resolved! No signal again

Paying monthly for a service I can’t use no signal and being told by an 02 service advisor to ensure Wi-Fi calling is on. I should not have to put Wi-Fi calling on to accept/make calls. The contract is not being adhered to by yourselves and I would l...

Resolved! Last payment to be made

Hi I need to pay my last payment of £17.23 for my phone plan account no xxxxxxxxxx mobile account no xxxxxxxxxx. but I have been able to make a payment on my o2 App [Mod edit: Please do not share personal details as your posts are visible to the publ...

Resolved! Switching up.

Hi guys! I'm looking at using my switch up within the coming week. What do I need to take with me when I switch up? Is it just the phone? Do I need the box and charger too? Thanks in advance!

Resolved! 5gb and 1gb plans

Hi all,Anyone know why the 5gb and 1gb plans are basically the same price but for 40?Surely the 1gb should be a lot cheaper?

Resolved! my bill

i need help

Resolved! Havnt recieved esim pack

I have upgraded and opted for esim, i have recieved my new device but havnt recieved anything regarding the esim setup can you help?

Resolved! O2 WOULD NOT REFUND MY DEPOSIT!!!

I payed 100£ deposit on the 2d of January 2018. I was told I can have my money back after the third payed bill (no delay on payment of course). I was told I can call and ask for the money back or if I do not call the money would be automatically put ...

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