Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

cancel account

I need to cancel my account but the phone and sim are broken so I cannot get a stac code. How do I cancel without a stac code on pay monthly

My order

Hi i orderd my device 2 days ago on next day delivery direct to store and it is still not arrived. Can I have some feedback on it

Poor service

My iphone is not working, I have ordered a contract deal and I have not heard from anyone since (24 hours have passed). I know this is not linked to my credit as I have a good rating. I called on a friends phone, the person I spoke with sounded like ...

How to activate my o2 account

Hi I’m need to pay my half of payment but my o2 account didn’t send a security code.

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Email received

Why have I received an email from you saying my bill is £182.09 is this a joke

Ive lost my phone and need a new SIM

Ive lost my phone and need a new SIM I cant log into My O2 because I've lost my phone

Resolved! Final Bill

Why can't I get a straight answer to where is my final bill, I cancelled my contract on 5 August 2024.

Number transfer to O2

I've just signed up to an O2 pay monthly account and given my PAC for my Tesco mobile number to be transferred to O2. I've received my activated new SIM and inserted it in my phone. All works fine on the temporary number but the transfer still says "...

O2 roaming not working Botswana

My o2 roaming is turned on but I don’t get any connection and haven’t for a few days. I have paid for a Botswana bolt on yet can’t get any signal. I’ve turned roaming and phone on and off a bunch of times. Any ideas? Thanks

O2

Forum Posts