Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New eSim expired - no way of contacting O2

Yesterday I received a new iPhone 16 and when setting up the phone I tried to activate the new eSIM. This immediately failed and said the eSIM had expired and that I needed to contact o2. My previous sim card in my old phone has since stopped working...

Resolved! Charged for calls I did not answer whilst abroad

So I received my o2 bill today and I am being charged £60 for scam calls I did not answer whilst I was holiday. I get scam calls often so I changed my settings many months ago to send unknown number calls to voicemail and now I have been charged £60 ...

Resolved! Cancelling direct debit

I am no longer with o2 therefore I have cancelled my monthly direct debit

Resolved! Phone bill

Hello,I paid my phone bill a couple of days early, I have done this before. For some reason, my phone bill has been taken out again? I just wandered if you could help. As I cannot afford to pay this bill twice. I was just trying to make my life easie...

Resolved! Account

Hi I have been paying for my phone bill whilst here in the Philippines since 2016 to look after my father who sadly died in 2019. I have remained here paying for my phone which I hardly ever used as you might notice. I would like to terminate it now ...

Resolved! Pay a bill

Hi, I have left the country and closed my account with yourselves but have received a bill for £5. Please advise how I can settle this as I cannot call the UK and cannot log into my O2 app anymore