Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 12 Month Contract £6 per month has gone up to £7.03 Why

I took out a 12 Month Contract @ 6 per month as part of a Virgin Media Deal. I was promised that would be it until the contract expires in 12 Months time. Why has it gone up to £7.03 in April

Resolved! Phone Delivery

I ordered an iPhone 14 Pro Max 128GB Space Grey on Monday 27th March 2023. When I ordered it, it had said I'd receive it with next-day delivery, I checked the phone on the O2 site today and when I selected it, it had said 'Available to order' and it ...

Resolved! Bill

Why is my bill over £70 when usually it's around £20?

Resolved! Return

Anyone know how to arrange a return with contacting customer services, as it’s taking 5 years to get through to them and I’m still in my 14 day return window

Resolved! VAT on charitable donation

I’ve been charged vat on a £10 charitable donation I made to comic relief using my phone to do it. Why ?

Resolved! Billing / charitable texts

Why do I get charged VAT on the top of charitable texts?

Resolved! Put my account on hold

Hi, I lost my job back in December and would like to out my account on hold until I find a new job as I am unable to keep up with the payments due to the cost of living crisis. I don't see why I am still being charged for month i have not used my tar...

Unexpected termination charge for SIM cancellation due to price increase

Hello. As per title, I have a Virgin Media VOLT/Ultimate package which includes an O2 sim. In response to the recent price increase announcement and confirmation I am free to leave, I cancelled via the Virgin Media Whatsapp group, but was told I need...

Resolved! Upgrade

Hi can I upgrade yet? What deals do you have for samsung

Avoid Signing Up For Contract if You Can

Since receiving my phone through O2 in June 22 I've had intermittent/no/poor services regarding my signal and data.I contacted O2 and was told there's nothing they can do as a phone mast is down in my area.I wasn't satisfied after months of poor serv...

O2

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