Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! CAN I KEEP MY NUMBER?

Morning, My phone stolen a week ago, i'm currently looking for a new deal and would like to know if i can keep my old number as all my contacts have this even if with a different supplier? Thanks

Resolved! holiday in Morocco

hi im in morocco holiday i got a text message saying that I am nearly to my 50MB / £51.50 it also said to increase to monthly spend of £120 = 200mb.I travel ball time since I've got 25g of data also i have try to put a spend cap on but no joy due to ...

Resolved! Switch up

Hi, So I paid off my device plan early and upgraded to the s23 ultra on the 5th April. The phone is brilliant. I've just seen o2 are now offering the exact same phone and plan but now with the galaxy buds 2 (free gift). Since this upgrade is within 1...

Resolved! Poor service

Why for the last 12 months has service been so crap used to get full 5 bars of signal in dn7 area lucky to get 2 most daysI don't even get a signal at all whilst I'm working in Thorne really considering terminating contracts due to service not fit fo...

Resolved! Free extra for 6 months with upgrade

hi Everyone,was wondering has anyone had this issue.Upgraded my phone,got a free extra for 6 months.Picked Disney+,then went I went to log on there it said there was issues.Only been using it 3 weeks into a 6 month subscription and it’s cancelled no ...

Resolved! account problems

hi i’m unable to pay my bill due to it not showing up on the account iv phone 02 and they sent me a a link to view the bills but it’s still not showing up to pay the ipad air and the samsung watch i’m not sure why it is no longer showing on my accoun...

Resolved! cancel my o2

I have been in intensive care since January 1st in Glasgow QEUH then to Aberdeen ARI then repatriated back to glasgow. I have never been able to make use of my )" sim and looking to have it cancelled however chat never works. I have been on ECMO supp...

Resolved! nhs discount

can i get my nhs discount on my new phone

Resolved! Volts

Hi I currently have a pay monthly Sim, but am out of contract. I few days ago I changed broadband supplier and signed-up to a Virgin Volts package. I want to port my existing O2 number. Virgin said this would be possible, but to just double check wit...

02 Purecard

Do you get an actual physical card sent out that has an expirydate on it? I can't use mine on any websites as it asks for an expiry date and when I log-in on my account, all it gives me is a card number and security number.

O2

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