Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove sim deal

Hi is it possible to remove the sim only deal I have as i don't use or need a second mobile number, its a 12month deal which ends September 23

Resolved! send cap

I would like to remove my send cap

Resolved! Impossible to cancel, freeze or ask for a sim card replacement

Well, I just found out it's IMPOSSIBLE to ask for a new sim card replacement without calling them (from what number?) or going to the shop. Since I work 10m away from my nearest shop, they don't take anymore customers before 20m or so to closing time...

Resolved! Free gifts February Pixel 7 pro

I bought my pixel 7 pro on the 24th of Feb 2023 and there were no promotional gifts or offers. I could see that there are a few gifts for the pixel 7 pro for March to May buyers. Is there anyway I can claim gifts for purchasing the phone in February?

Resolved! Aerial - totally misled about who/what they were. Can I still get out of it?

I spoke to a man two weeks ago, who has misled me into taking a contract out with Aerial (I distinctly remember asking if he was part of 02, and he said yes). I believe I have a few months left of my 02 contract, but it may have been switched over al...

Resolved! Help please

Already have a contract phone but want to switch to a sim only deal. Upgrade options if I clear my device plan off for sim only plans are not as good as just getting a new sim only deal. Is it possible to order a sim only contract first and then go a...

Resolved! SIM only to handset - bad credit

I've had a sim only deal for 6 months and become eligible for upgrade tomorrow. I have horrible (but slowly improving) credit and have been assured the upgrade will not be subject to a credit check, however my question is, will I be limited to very b...

Airtime only contract

I have an airtime only contract having paid off my phone which is costing me £35+ a month This seems extortionate to me My contract is due to end shortly What are my options?

Resolved! Discount

I was offered a discount in store but when I checked with customer service they said they can't see it. When I spoke to the manager in store they claimed it doesn't show until the next month bill. How can I find out if the discount is going to be app...

Resolved! Replacement phone

Phone went in the sea, need a replacement

O2

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